Privacy Policy

Privacy Policy

Last updated: November 25, 2024

This Privacy Policy describes how Monty Skye (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.montyskye.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
  • Online tracking technologies such as pixels, web beacons, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, "Third Party Websites and Links."

Marketing and Communication Practices

Compliance with Regulations

We adhere to all relevant laws and regulations governing SMS and email marketing, including but not limited to:

  • Telephone Consumer Protection Act (TCPA): We obtain prior express written consent from subscribers before sending promotional SMS messages.
  • CAN-SPAM Act: Ensuring that email communications are not deceptive, providing clear opt-out mechanisms, and including our physical address in every email.
  • General Data Protection Regulation (GDPR): We respect the privacy rights of subscribers and ensure their data is processed lawfully and transparently.
Obtaining Consent

Before sending any promotional SMS or email messages, we will:

  • Clearly inform subscribers about the nature of the messages they will receive.
  • Obtain explicit consent through opt-in mechanisms, such as website forms or SMS keywords.
  • Maintain records of consent to demonstrate compliance.
Message Content

Our SMS and email marketing messages will focus on the following content areas:

  • Promotional Offers: Special discounts, sales events, and exclusive deals.
  • Product Updates: Information on new products, features, or services.
  • Customer Notifications: Important updates related to orders, account status, or service changes.
Frequency of Messages

We aim to provide a balanced messaging experience, and subscribers can expect:

  • Up to 8 promotional SMS messages per month.
  • A reasonable frequency of promotional emails.
  • Transactional messages as necessary (e.g., order confirmations, shipping notifications).
  • Informational messages sent as needed to keep customers informed.
Opt-Out Procedures

Subscribers have the right to opt out of receiving promotional SMS or email messages at any time. To do so, they can:

  • Reply with "STOP" to any SMS communication.
  • Click the "unsubscribe" link included in every email.
  • Update their preferences via our website or mobile app.
  • Contact customer service for assistance with unsubscribing.
Data Protection and Privacy

We prioritize the protection of our subscribers' personal information. We ensure that:

  • All data collected for SMS and email marketing is stored securely.
  • Subscriber information is not shared with third parties without consent, except as required by law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@montyskye.com or contact us at:

Monty Skye
320 Pine Ave STE 502
Long Beach, CA 90802, US
Available M-F, 9:00 am - 5:00 pm